Privacy Policy
Last updated: July 4, 2026
1. Introduction
Super Route, Inc. ("Super Route", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (superroute.io) and our API routing service (the "Service").
2. Information We Collect
2.1 Information You Provide
- Account Information: When you contact our sales team or create an account, we collect your name, email address, company name, and any other information you voluntarily provide.
- Communications: Any messages, inquiries, or feedback you send through our contact forms.
2.2 Information Collected Automatically
- Usage Data: We collect information about how you interact with our website, including pages visited, time spent on pages, and browser type.
- Service Data: When you use our Service, we process routing data (request headers, response codes, latency metrics) to provide and improve the Service. We do not inspect or store request/response bodies.
- Cookies: We use essential cookies to maintain website functionality. We do not use third-party tracking cookies.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Respond to your inquiries and provide customer support
- Send you product updates, security alerts, and administrative messages
- Improve our website and Service
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist in operating our Service (e.g., cloud hosting, analytics), subject to confidentiality obligations.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. Routing telemetry data is retained for 90 days by default and can be configured by Enterprise customers.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Data portability
To exercise these rights, contact us at privacy@superroute.io.
7. Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.3), encryption at rest, regular security audits, and SOC 2 Type II compliance for Enterprise customers.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses.
9. Children's Privacy
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@superroute.io
- Mail: Super Route, Inc., San Francisco, CA, USA