Terms of Service

1. Introduction and Agreement Effectiveness
2. Definitions
3. Service Authorization and License Scope
4. Account, Registration and Security
5. Subscription, Billing and Renewal
6. Pilot Period and Refund Policy
7. Customer Content
8. AI Output and Disclaimer
9. Use Restrictions and Prohibited Conduct
10. Intellectual Property
11. Third-Party Services and Integrations
12. Confidentiality Obligations
13. Data Protection and Security
14. Service Availability SLA
15. Service Changes and Suspension
16. Term and Termination
17. Effect of Termination
18. Limitation of Liability and Disclaimer
19. Indemnification
20. Force Majeure
21. Governing Law and Dispute Resolution
22. Changes to Terms and Notice Mechanism
23. Miscellaneous
24. Contact Information

Welcome to Super Route. These Terms of Service ("ToS") constitute a legal agreement between you ("Customer" or "you") and Super Route ("we", "us", or "Super Route") regarding your use of the Super Route platform and related services.

By registering an account, accessing the platform, or using any service features, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you confirm that you have the authority to bind that organization.

If you do not agree to any part of these Terms, please do not use the Super Route services.

• Service: the AI investment analysis platform provided by Super Route, including but not limited to document parsing, financial modeling, investment memo generation, Portfolio monitoring, and other functional modules, as well as related APIs, documentation, and technical support.
• Subscription: the authorization to use the services purchased by the Customer at a specific tier and term.
• Customer Content: all documents, data, models, memo drafts, and other materials uploaded by the Customer to the platform.
• Output: the analysis results, reports, financial models, investment memos, and other materials generated by Super Route through AI processing of Customer Content.
• Documentation: the user guides, API documentation, help center articles, and other reference materials provided by Super Route.
• Confidential Information: any information disclosed by one party to the other in written, oral, or electronic form that is marked as confidential or should reasonably be understood to be confidential based on its nature.

Subject to your compliance with these Terms and maintenance of a valid Subscription, Super Route grants you a non-exclusive, non-transferable, limited-term license to access and use the services for your internal business purposes.

This license does not include:

• the right to resell, sublicense, or provide the services to third parties;
• the right to reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code of the services;
• the right to use the services to develop products that compete directly with Super Route.

Use of the Super Route services requires account registration. You agree to:

1. provide true, accurate, and complete registration information and update it promptly upon any change;
2. assume responsibility for all activities that occur under your account, whether or not performed by you;
3. keep your account credentials secure and not share passwords or API keys with others;
4. notify us immediately if you discover or suspect any unauthorized use of your account.

We reserve the right to suspend or terminate services for accounts that violate the above requirements, without liability for any resulting loss.

Super Route offers the following subscription tiers (see the Pricing page for details):

• Pilot: 30-day free trial with core features, suitable for initial evaluation.
• Professional: annual subscription with full features, standard support, and a 99.5% SLA.
• Enterprise: custom contract with private deployment options, dedicated support, a 99.9% SLA, and custom features.

Billing rules:

1. Professional is prepaid annually, with the billing cycle starting from the effective date of the subscription;
2. Enterprise billing terms are governed by the contract signed by both parties;
3. we will remind you to renew via email 30 days before the end of the billing cycle;
4. if you do not renew before expiry, the service will enter a suspended state 7 days after the expiry date, and account data will be handled per the data retention policy after 30 days.

The Pilot period is 30 days, during which you may use the core features free of charge for evaluation. If you decide not to continue within the Pilot period, no fees are payable, and Pilot data will be deleted within 7 days after the Pilot ends.

For Professional subscriptions:

• within 30 days after the subscription takes effect, if you are dissatisfied with the service and submit a written refund request, we will refund the full subscription fee paid;
• after 30 days, paid subscription fees are non-refundable, but you may terminate your subscription at any time, and the service will be handled in accordance with Section 16 of these Terms.

The Enterprise refund policy is governed by the contract signed by both parties.

7.1 Ownership

The Customer retains full ownership of all content it uploads to the platform (Customer Content). Super Route does not claim any ownership or intellectual property rights in Customer Content.

7.2 Limited License

To provide and improve the services, the Customer grants Super Route the following limited license:

• to use Customer Content to execute AI analysis tasks (such as document parsing, financial modeling, and memo generation);
• to store and process Customer Content within the scope authorized by the Customer;
• to use anonymized and aggregated Customer data to improve platform performance and functionality (excluding information that can identify the Customer or a data subject).

This license is valid only during the term of the services and terminates with the deletion of data upon termination.

7.3 Customer Responsibility

The Customer ensures that the content it uploads:

• does not infringe any third party's intellectual property or other lawful rights;
• does not violate applicable laws and regulations;
• does not contain malicious code, viruses, or content that may compromise platform security;
• has been obtained with the necessary authorization (such as lawful access to data room materials from the project company).

All analysis provided by Super Route is for internal research purposes only and does not constitute investment advice. Final investment decisions are made independently by the user, who assumes full responsibility.

8.1 Nature of AI Output

Super Route's Output is generated by large language models (LLMs) and specialized domain models. AI Output has the following characteristics:

• Output results depend on the quality and completeness of the input data and may be subject to analytical limitations due to insufficient or biased data;
• AI models may produce inaccurate, incomplete, or factually incorrect content (a phenomenon known as "hallucination"), and the Customer should independently review and exercise professional judgment over all Output;
• Output does not represent Super Route's recommendation, evaluation, or endorsement of any investment project.

8.2 Scope of Disclaimer

To the maximum extent permitted by applicable law:

• Super Route makes no express or implied warranties regarding the accuracy, completeness, reliability, or suitability of AI Output;
• any investment decisions made by the Customer in reliance on AI Output, and their consequences, are borne entirely by the Customer;
• Super Route is not liable for any direct or indirect losses suffered by the Customer as a result of using or relying on AI Output.

8.3 Recommended Use

We strongly recommend that you:

1. treat Super Route Output as a supplementary reference for investment research, rather than the final basis for judgment;
2. conduct manual review and cross-verification of all AI Output, especially portions involving financial data and legal judgment;
3. have key conclusions and assumptions in memos independently reviewed by senior investment professionals before submission to the investment committee.

You must not, when using the Super Route services:

1. use the services for any unlawful purpose, or violate any applicable laws or regulations;
2. upload content that contains confidential information of others that you have no lawful authorization to process;
3. attempt to bypass, circumvent, or compromise the platform's security mechanisms, access controls, or usage restrictions;
4. reverse engineer, decompile, or disassemble the services, or attempt to extract core technical information such as model weights and training data;
5. use the services or their Output to develop products or services that compete directly with Super Route;
6. use automated scripts, crawlers, or other means to conduct large-scale bulk access or data collection from the platform (beyond normal usage);
7. interfere with other users' normal use of the services, or impose unreasonable load on the platform infrastructure;
8. impersonate another person or provide false registration information.

If we discover that you have violated any of the above restrictions, we have the right to immediately suspend or terminate your service and reserve the right to pursue legal liability.

The Super Route platform (including software, interface design, brand identifiers, documentation, and model architecture) and all intellectual property therein are the exclusive property of Super Route or its licensors. The intellectual property rights in the Customer's original data within Customer Content and Output belong to the Customer.

The analytical frameworks and forms of expression in AI Output are jointly generated with contributions from both the Customer and Super Route. The Customer may freely use and modify AI Output in its internal business, but may not sell or license the analytical frameworks of AI Output as a standalone product.

Super Route may integrate with or connect to third-party services (such as a customer-designated CRM or data source APIs). Such integrations are subject to the Customer's active configuration, and the Customer should ensure that it:

• has the lawful right to use such third-party services;
• has imported data from third-party services that complies with the requirements of these Terms regarding Customer Content;
• understands that the availability and accuracy of third-party services are not guaranteed by Super Route.

We are not responsible for the performance, security, or data accuracy of any third-party services.

Each party has a confidentiality obligation with respect to the Confidential Information it receives from the other:

• use Confidential Information only within the purposes permitted by these Terms;
• protect it with security measures no less stringent than those used to protect its own Confidential Information of comparable importance;
• not disclose it to any third party without the disclosing party's prior written consent.

Confidential Information does not include: information lawfully known by the receiving party before disclosure; information that becomes public through no fault of the receiving party; information independently obtained by the receiving party from lawful sources; and information required to be disclosed by law or regulation (in which case the disclosing party should be notified in advance).

The confidentiality obligations survive termination of these Terms for a period of 3 years.

The rights and obligations of the parties regarding the processing of personal data are governed by the Data Processing Agreement (DPA) signed by both parties. For a detailed description of how we collect and process personal information, please refer to the Privacy Policy.

Super Route is certified under SOC 2 Type II and ISO 27001, ensuring that data security meets industry-leading standards. Enterprise customers may choose private deployment, under which data resides entirely within an environment designated by the customer.

Super Route commits to the following monthly service availability targets (aligned with the Pricing page):

• Professional: monthly availability ≥ 99.5% (i.e., no more than 3.6 hours of unplanned downtime per month);
• Enterprise: monthly availability ≥ 99.9% (i.e., no more than 43 minutes of unplanned downtime per month).

Unplanned downtime does not include:

• scheduled maintenance windows announced at least 72 hours in advance (no more than once per month and no more than 2 hours each);
• unavailability caused by the Customer's own network, equipment, or third-party service failures;
• unavailability caused by force majeure events (see Section 20).

If the monthly availability fails to meet the committed target, the Customer may apply for a Service Credit: for availability less than 0.5% below target, a credit of 10% of the monthly subscription fee; for availability less than 1% below target, a credit of 25%; for availability more than 1% below target, a credit of 50%. Service Credits are the sole and exclusive remedy.

We may from time to time update, modify, or add service features. For:

• Feature enhancements: new features or improvements to existing features take effect directly without separate notice;
• Feature removal or degradation: if existing features need to be removed or materially degraded, we will provide at least 60 days' notice and offer an alternative or migration path during the notice period.

We reserve the right to temporarily suspend the services in the following circumstances:

• emergency security maintenance or system repair;
• the Customer violates these Terms and fails to remedy the violation within a reasonable period;
• legal, regulatory, or supervisory requirements.

Temporary suspensions will be restored as soon as possible, and we will notify the Customer in advance to the extent reasonably practicable.

These Terms take effect on the date you accept them and continue until the subscription expires or is terminated.

16.1 Termination by Customer

The Customer may terminate the subscription at any time by written notice:

• Professional: termination takes effect at the end of the current billing cycle, and fees paid are non-refundable (except within the 30-day refund window);
• Enterprise: termination is governed by the termination provisions of the contract.

16.2 Termination by Super Route

We have the right to terminate the services in the following circumstances:

• the Customer materially breaches these Terms and fails to remedy the breach within 30 days of receiving written notice;
• the Customer's account is confirmed to be involved in fraud, abuse, or unlawful conduct.

We will provide 30 days' written notice (except in emergency security situations).

After termination of the services:

1. the Customer will no longer be able to access the platform or use any service features;
2. we will provide a 30-day data export window after termination, during which the Customer may download all its Customer Content and AI Output;
3. after the 30-day export window ends, we will delete all Customer data (except as required to be retained by laws and regulations);
4. Section 8 (AI Disclaimer), Section 12 (Confidentiality Obligations), Section 18 (Limitation of Liability), and Section 23 (Miscellaneous) survive termination.

To the maximum extent permitted by applicable law:

1. Super Route makes no express or implied warranties regarding the merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement of the services;
2. Super Route is not liable for any indirect, incidental, special, punitive, or consequential damages (including lost profits, data loss, or business interruption) arising from the use of or inability to use the services;
3. Super Route's total liability in any circumstance does not exceed the total subscription fees actually paid by the Customer in the 12 months preceding the claim;
4. the above limitations do not apply to Super Route's intentional misconduct, gross negligence, or liability for personal injury.

The Customer agrees to indemnify and hold harmless Super Route and its affiliates and employees from and against any claims, losses, and expenses arising from:

• Customer Content infringing a third party's intellectual property or other lawful rights;
• the Customer's breach of any obligation in these Terms;
• the Customer using AI Output for unlawful purposes or publicly representing it as Super Route's investment recommendation.

Super Route will promptly notify the Customer of any indemnifiable claim and cooperate with the Customer's defense within the scope of indemnification.

If a force majeure event (including but not limited to natural disasters, war, terrorism, government action, epidemic disease, large-scale infrastructure failure, fire, flood, etc.) prevents a party from performing its obligations under these Terms, that party is excused from performance for the duration of the event and is not liable for breach.

The affected party shall promptly notify the other party after the event occurs and make reasonable efforts to restore its ability to perform. If a force majeure event continues for more than 90 days, either party has the right to terminate these Terms.

These Terms are governed by the laws of the People's Republic of China (excluding its conflict of laws rules).

Any dispute arising out of or in connection with these Terms shall first be resolved through friendly negotiation between the parties. The negotiation period is 30 days from the date one party submits a written request for negotiation.

If negotiation fails, either party may submit the dispute to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in Beijing in accordance with its arbitration rules then in effect. The arbitral award is final and binding on both parties.

Enterprise customers may choose the Singapore International Arbitration Centre (SIAC) as the arbitral institution in their contract.

We may update these Terms of Service from time to time. For:

• Non-material changes (such as formatting adjustments and clarification of terms): take effect directly and will be posted on this page with the "Last updated" date revised;
• Material changes (such as new use restrictions, changes to liability provisions, or adjustments to the pricing structure): we will notify the Customer at least 30 days in advance via email and platform notices.

If you continue to use the services after a change takes effect, you will be deemed to have accepted the changed Terms. If you do not agree with the change, you have the right to terminate the subscription before the change takes effect, subject to the termination provisions of Section 16.

All notices shall be sent by email to the address you provided at registration or delivered through the platform's in-app notification system.

• Entire Agreement: These Terms (together with the DPA and the Privacy Policy) constitute the entire agreement between the parties regarding the use of the services, superseding all prior oral or written communications and understandings.
• Severability: If any provision of these Terms is held invalid or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid, and the remaining provisions shall continue in full force and effect.
• Assignment: The Customer may not assign its rights or obligations under these Terms to any third party without Super Route's prior written consent. Super Route may assign these Terms to a successor entity in connection with a business reorganization.
• Waiver: The failure or delay of a party to exercise any right under these Terms does not constitute a waiver of that right.
• Section Headings: The headings of the sections in these Terms are for convenience only and do not affect the interpretation of the Terms.

If you have any questions about these Terms of Service or need to communicate regarding legal matters, please contact us through the following channels:

• Legal email: legal@superroute.io
• Customer support: support@superroute.io
• Privacy: privacy@superroute.io

Related documents:

• Privacy Policy
• Data Processing Agreement (DPA)
• Cookie Policy