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Terms of Service

Last updated: July 4, 2026

1. Agreement to Terms

By accessing or using the Super Route platform and services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

Super Route provides an intelligent API routing platform that enables you to route, balance, and optimize HTTP/HTTPS traffic across multiple backend services. The Service includes edge-based routing, load balancing, failover management, analytics, and related infrastructure services.

3. Account Registration

To access certain features of the Service, you must contact our sales team and establish an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Acceptable Use

You agree not to use the Service to:

  • Route traffic that violates any applicable law or regulation
  • Distribute malware, viruses, or other harmful code
  • Engage in denial-of-service attacks or other abusive traffic patterns
  • Route traffic that infringes intellectual property rights of others
  • Attempt to probe, scan, or test the vulnerability of the Service
  • Interfere with or disrupt the integrity or performance of the Service

5. Service Levels

Super Route provides service level commitments as described in your applicable plan:

  • Starter: Best-effort availability with no SLA guarantee.
  • Pro: 99.99% monthly uptime SLA.
  • Enterprise: 99.999% monthly uptime SLA with financial service credits for downtime.

Detailed SLA terms and credit calculations are provided in your Enterprise agreement.

6. Payment Terms

Pricing for the Service is set forth on our pricing page. For paid plans, you agree to pay all applicable fees. All fees are non-refundable unless otherwise stated in your agreement. We reserve the right to change pricing with 30 days' advance notice.

7. Intellectual Property

The Service, including all software, documentation, and branding, is the property of Super Route, Inc. and its licensors. You retain ownership of your routing configurations and the data that passes through the Service. We claim no ownership over your content.

8. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information and to use it solely for the purpose of performing under these Terms. Routing data and traffic patterns are treated as your confidential information.

9. Limitation of Liability

To the maximum extent permitted by law, Super Route shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Super Route's total aggregate liability shall not exceed the amount you paid to Super Route in the twelve (12) months preceding the event giving rise to such liability.

10. Indemnification

You agree to indemnify and hold harmless Super Route, its officers, directors, employees, and agents from any claims, damages, losses, and expenses arising from your use of the Service or violation of these Terms.

11. Termination

Either party may terminate these Terms with 30 days' written notice. Super Route may suspend or terminate your access immediately if you materially breach these Terms. Upon termination, your right to use the Service ceases immediately.

12. Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through binding arbitration in San Francisco, California, except that either party may seek injunctive relief in any court of competent jurisdiction.

13. General Provisions

These Terms constitute the entire agreement between you and Super Route regarding the Service. If any provision is found to be unenforceable, the remaining provisions remain in full effect. Our failure to enforce any right or provision shall not constitute a waiver.

14. Contact

Questions about these Terms? Contact us:

  • Email: legal@superroute.io
  • Mail: Super Route, Inc., San Francisco, CA, USA